Refund policy

Last updated: October 13, 2026

RETURNS

All Batch 001 equipment is produced in limited quantities and sold as final sale. We do not accept returns or exchanges for fit, preference, or change of mind.

DEFECTS

Each unit is inspected before dispatch. If your order arrives damaged or defective, contact studio@horsesovereverything.com within 7 days of delivery with your order number and photographs of the issue. Verified defects will be replaced with an identical unit if inventory remains, or refunded in full to the original payment method.

INCORRECT ORDERS

If you receive an item other than what you ordered, contact studio@horsesovereverything.com within 7 days of delivery. We will cover return shipping and send the correct unit.

Refunds, where issued, are processed within 5 business days of approval.